Knowledge Translation

The Role of Organizational Culture in Normalizing Paramedic Exposure to Workplace Violence

Our qualitative study on how the organizational culture within paramedicine normalizes exposure to workplace violence in the Journal of Conflict, Aggression, and Peace Research.


Citation

Mausz, J., Johnston, M., & Donnelly, E. A. (2021). The role of organizational culture in normalizing paramedic exposure to violence. Journal of Aggression, Conflict and Peace Research, ahead-of-print.

At the Conference Scene

We have shared the results of our study into barriers to reporting at several local, national, and international conferences including


Citations

Mausz, J., Johnston, M., & Donnelly, E. A. (2021). The role of organizational culture in normalizing paramedic exposure to workplace violence. Poster presentation at the National Association of EMS Physicians (NAEMSP) Annual Meeting. Held virtually, January 11-16, 2021.

Mausz, J., Johnston, M., & Donnelly, E. A. (2021). The role of organizational culture in normalizing paramedic exposure to workplace violence. Podium presentation at the Canadian Institute for Military and Veteran Health Research (CIMVHR) Forum. Held vitually, October 25-27, 2021.

Building the Case for Change

At the Ontario Association of Paramedic Chiefs (OAPC)

The catalyst for our collaborative External Violence Against Paramedics (EVAP) project: We presented at a special session of the Ontario Association of Paramedic Chiefs to spread the word about our collaboration and recruit partners.

Magazine cover: "Development of a reporting process for violence against paramedics"

(Note: Canadian Paramedicine subscription required. Interested parties without a subscription can email us for a copy)

Development of a Reporting Process for Violence Against Paramedics

How it all started: After the seminal 2019 report, we began a lengthy stakeholder engagement and pilot testing process to develop what would become the External Violence Incident Report (EVIR).

Recognizing that administrative 'red tape' was a barrier to reporting, we new that the EVIR would have to be "trip over accessible" in addition to complying with provincial documentation standards and perceived as valuable by the paramedics.

The result was a novel, point-of-event reporting process developed in partnership with InterDev Technologies that is attached directly to the Electronic Patient Care Report (ePCR) to track incidents of violence perpetrated against paramedics.


Citation

Mausz, J., Johnston, M., & Donnelly, E. A. (2021). Development of a reporting process for violence against paramedics. Canadian Paramedicine, 4(1), p. 23-27

External Violence Against Paramedics (EVAP) Service Information Flyer

Recognizing the need to share information about the work that is being done at Peel Regional Paramedic Services, the EVAP Working Group put together a comprehensive service information package. In the flyer, you'll find:

  • An opening address from Chief Peter Dundas

  • Mandy Johnston's journey as the EVAP Program Lead

  • The findings from a 2019 study of violence against paramedics in Peel Region

  • The development of the External Violence Incident Report

  • Our efforts at moving toward a culture of Zero Tolerance for Violence

  • Advocacy efforts by the Region of Peel Council for increased legal protections for paramedics from criminal assaults

  • A novel, harassing clients letter process of escalating letters sent to people who perpetrate acts of violence against paramedics


"Violence, in fact, is not part of the job"

A Qualitative Study of Paramedic Experience with Workplace Violence

In 2019, we surveyed paramedics in Peel Region to ask about their experiences with workplace violence and reasons for underreporting. This seminal report launched what would become the External Violence Against Paramedics (EVAP) program that later included:


  • Crisis prevention and intervention training for paramedics

  • The development of the External Violence Incident Report

  • A media awareness campaign

  • Back-of-house processes to identify and support paramedics who had been subjected to violence


Citation

Mausz, J. & Johnston, M. (2019). "Violence, in fact, is not part of the job" A qualitative study of paramedic experiences with workplace violence. Peel Regional Paramedic Services, Regional Municipality of Peel, Brampton, Ontario, Canada.